Shadow sessions help determine how users really use experiences, what they do not use, and even where their pain points are. Many times I have found shadow sessions show useful insights that even data cannot show. Thanks for mention Forbes Technology Council.
Thanks for the mention Forbes Technology Council and yes being a strong storyteller and good listener are key to communicate complexity! hashtag#technologyhashtag#communications Read more about the article here.
When Northwestern Mutual embarked on a transformation to create the ultimate client experience, my team’s responsibility was to build the company’s first-ever set of mobile apps for clients. Research suggested that one target group of advisors and clients wanted a mobile app – and we
“Whether your clients swipe, type or print, all their voices should be heard to build meaningful products.” Thanks Argyle for this powerful piece and opportunity to share our story. http://bit.ly/2UV5hts
Great piece by Kimberly Zhang at Under30CEO. Very true, if she has these 5 traits you need to hire her ASAP! Thanks for the mention team. hashtag#productmanagerhashtag#emotionalintelligence Read more about it here.
If you’re a product manager, you’ve probably been asked to work on a project within a tight deadline, which means putting in extra hours late-night and weekends. When that happens, who are the people you want on your team? What adjectives would you use to describe them? When I
Companies turn to their leaders to make the big decisions – the judgement calls that can affect thousands of employees and customers. I’ll tell you from experience – it’s easy to get stuck in analysis paralysis. The fear of making the wrong move can be a massive weight on a leader or
“I suggest you spend more time listening first if you want to be successful at this company.” I was only a few weeks into the new job when a top financial advisor was visiting my office. I was eager to meet him—so much so that I started our meeting by diving right into our plans for
Today’s business leaders are working tirelessly to win in the “experience age.” Our customers and clients have ascended, rightfully, to the throne. And when you’re leading design of new digital products and platforms, you serve at the pleasure of the king and queen customer. Almost