keynote

Digital Wealth Keynote 2019

It was a pleasure discussing digital disruption at the Digital Wealth Conference in Fort Lauderdale, Florida. “Before you can build disruptive digital client experiences, you must first disrupt the way you think and work.” Great engagement at Digital Wealth 2019. #DigitalWealthhashtag#customerfirsthashtag#northwesternmutual

Keynote Talk at Argyle’s Customer Services Summit

“To build exceptional customer experiences, build with clients and not just for them.” Thanks to Argyle for allowing me to share how my team and I at Northwestern Mutual obsess about co-creating products with our clients and advisors.#ArgyleCXhashtag #customerexperience#cocreation # hashtag#cx