keynote

Digital Wealth Keynote 2019

It was a pleasure discussing digital disruption at the Digital Wealth Conference in Fort Lauderdale, Florida. β€œBefore you can build disruptive digital client experiences, you must first disrupt the way you think and work.” Great engagement at Digital Wealth 2019. #DigitalWealthhashtag#customerfirsthashtag#northwesternmutual

Keynote Talk at Argyle’s Customer Services Summit

β€œTo build exceptional customer experiences, build with clients and not just for them.” Thanks to Argyle for allowing me to share how my team and I at Northwestern Mutual obsess about co-creating products with our clients and advisors.#ArgyleCXhashtag #customerexperience#cocreation # hashtag#cx