Today, I had the opportunity to talk about why the obsessing about the digital customer experience is critical when transforming your organization at the Solstice FWD Conference in Chicago.
Thank you Forbes for highlighting my piece of bringing together the speed of a startup culture with the values of a corporate culture. The blended culture has lead to remarkable experiences for our clients. To be big it’s important to start small! https://www.forbes.com/sites/forbestechcouncil/2019/11/07/to-make-a-big-transformation-you-have-to-start-small/#1b06ccae1277
Today, I joined an all-star team on a panel at Finovate on an exciting discussion around delivering the next generation in customized customer experience. I took part in a dynamic panel today with leaders across startups as well as big companies came together. We answered many questions that challenged what the future of the digital…
Shadow sessions help determine how users really use experiences, what they do not use, and even where their pain points are. Many times I have found shadow sessions show useful insights that even data cannot show. Thanks for mention Forbes Technology Council. hashtag#experienceshashtag#userdesign Read more about the article here.
Thanks for the mention Forbes Technology Council and yes being a strong storyteller and good listener are key to communicate complexity! hashtag#technologyhashtag#communications Read more about the article here.
It was a pleasure discussing digital disruption at the Digital Wealth Conference in Fort Lauderdale, Florida. “Before you can build disruptive digital client experiences, you must first disrupt the way you think and work.” Great engagement at Digital Wealth 2019. #DigitalWealthhashtag#customerfirsthashtag#northwesternmutual
Thanks Brian Ardinger and InsideOutside.io. You are doing remarkable work on your podcast series of highlighting stories within the digital community. Honored to be on the show to share my team at Northwestern Mutual’s story. #customerexperience #digitaltransformation #podcasting Listen to the podcast here.
“To build exceptional customer experiences, build with clients and not just for them.” Thanks to Argyle for allowing me to share how my team and I at Northwestern Mutual obsess about co-creating products with our clients and advisors.#ArgyleCXhashtag #customerexperience#cocreation # hashtag#cx